1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences, keep you logged in, and understand how you use the site. Cookies can be "session" cookies (deleted when you close your browser) or "persistent" cookies (stored until they expire or you delete them).

2. Types of Cookies We Use

Essential Cookies

Required

These cookies are necessary for the Platform to function properly. They enable core features like user authentication, session management, and security. You cannot opt out of essential cookies.

Authentication tokens to keep you logged in
Session identifiers for your browsing session
Security cookies to prevent fraud
Load balancing cookies for performance

Functional Cookies

These cookies remember your preferences and choices to provide a more personalized experience.

Language and region preferences
Search filters and display preferences
Recently viewed studios
Form data for convenience

Analytics Cookies

These cookies help us understand how visitors interact with our Platform so we can improve the user experience.

Page views and navigation patterns
Feature usage statistics
Performance metrics (page load times)
Error tracking and debugging

Marketing Cookies

These cookies are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

Ad targeting and retargeting
Campaign performance measurement
Social media integration
Referral tracking

3. Third-Party Cookies

We may allow third-party service providers to place cookies on your device for analytics and advertising purposes. These include:

Google Analytics: For website usage analytics and reporting.
Payment Providers: For secure payment processing and fraud prevention.
Social Media Platforms: For social sharing features and targeted advertising.

4. Managing Your Cookie Preferences

You can control cookies in several ways:

Browser Settings: Most browsers allow you to block or delete cookies through their settings menu. Note that blocking essential cookies may impact Platform functionality.
Cookie Banner: When you first visit SparkHour, you can choose which non-essential cookies to accept or decline through our cookie consent banner.
Opt-Out Links: Some third-party providers offer their own opt-out mechanisms (e.g., Google Analytics Opt-out Browser Add-on).

5. Similar Technologies

In addition to cookies, we may use similar technologies such as:

Local Storage: To store data locally on your device for performance and user experience improvements.
Pixel Tags: Small images embedded in emails to track open rates and engagement.
Web Beacons: To understand user behavior and measure marketing campaign effectiveness.

6. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal reasons. We will post the updated policy on this page with a revised "Last updated" date.

7. Contact Us

If you have questions about our use of cookies, please contact us at hello@sparkhour.ae.